Jenny and the team at welcome your comments and inquiries!

If you have questions, comments, or want to share your Shrink story, you’ve come to the right page. Before submitting something to our customer service team, please take a minute to read through our Frequently Asked Questions. If you don’t see your question answered, please fill out the form below and Jenny or a dedicated member of the 1-2-3 Shrink team will get back to you as soon as possible.

This form will get you the fastest answers to questions regarding your order or our services. We make every attempt to respond to your e-mail within 24 hours… but right now we’re experiencing more inquires than usual. We apologize, but it could take up to 5-7 days to receive a response.

You can also reach us through the mail at this address:
Attn: Customer Service
PO Box 913
Frederick, MD 21705-0913

For anyone experiencing trouble downloading the 1-2-3 Shrink program or any of your reports, the fastest way to receive assistance is by selecting “Question about my order” below and letting us know your exact problem.

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